FREQUENTLY ASKED QUESTIONS
How long in advance should I order?
30-45 business days earlier in advance of the wedding days, especially within peak seasons. Every dress is customized after your order and is through strict quality inspection. The processing time will be 14-21 business days and the delivery time will be 3-5 business days (For USA Orders). Your understanding and patience are highly appreciated.
Can I make a change to my dress?
If you want to length or shorten your dress, please contact us before starting the manufacturing process. Please note that all dresses are optimally designed and manufactured by our design team and we cannot change the design or fabric.
Can I cancel the order?
Yes, you can. Free order cancellation within 24 hours. Otherwise, there will be processing fees incurred. Please check the details on our return and refund page.
Can I change the shipping address after the order placed?
Yes, you can. Please contact us before the package is shipped out for an address update. Please understand we can not change the delivery address after that.
Do you offer extra discounts if I order dresses in Bulk?
Definite YES. A bulk order is very welcome and can get a huge discount. 5%-20% extra exclusive discount will be offered based on order quantity.
Are the colours come the same for different fabrics?
Colors will be slightly different in different fabrics. Order fabric swatches to see the color in real life if you worry about the color difference.
Whether I will get the bridesmaid dress in my expected color?
Different orders may have slightly different dress colors depending on the amount of dye used. Make sure all bridesmaid dresses are ordered together within 24 hours so that we can arrange your order within the same production batch. If you would like to order more dresses after 24 hours, please let us know your order number. We will do our best to arrange for the same manufacturing process. The color of the dress will be the same as the color swatch. Therefore, you can order a fabric swatch to actually see the color.
What size should I order?
Please note that bridesmaid dresses are not the same size as everyday wear. It is highly recommended that you measure your bust, natural waist, hips, and height. Compare the size you get with our size chart to choose the most suitable size option.
What if I am between sizes?
Please order the larger size if you are in-between sizes. Or you can choose a custom size option. Normally there will be necessary alterations to be made, larger size makes it easy for the dress to be altered. If you are unsure which size to order, please contact our customer service. We're happy to help!
How to choose a dress in custom size?
If a standard size dress does not fit perfectly, you can always choose to custom-made your dress. We offer custom size options on each product page for free. Please make sure you have measured your size well. We will make it to fit the measurement you provide.
What size should I order If I am or will be pregnant?
We got maternity collection bridesmaid dresses. These products are based on bust measurements. However you can certainly choose other styles on our website, please ensure 2 sizes up from your bust size depending on how long along you are in your pregnancy. Please contact us for the best sizes for you. We would love to help.
How do I clean my dress?
All dresses and fabrics are dry cleaned only. Please do not wash them in a washing machine. Only home steam iron could be used if there are wrinkles. Besides, we highly recommend you hang them in the bathroom while you take a hot shower. The steam will be enough to remove the wrinkles.
What If I don't receive the package on time?
Please contact us with your order number and tracking number. We will check the condition of your package with our shipping provider. If the package is lost, we will arrange a new delivery or provide a refund. However, we are not responsible for the loss due to an incorrect address.
If the dress isn't as I expected?
In the rare event that your order arrives damaged or defective, please take a photo of the product in question and email our customer service team at firstname.lastname@example.org with the details. We will reply within 48 hours. For other cases, please review our Returns and Refund Policy.
DELIVERY SERVICEShipping Details
SHIPPING SUPPLIERS: DHL, UPS, FedEx, and TNT.
SHIPPING TIME: 3-5 BUSINESS DAYS (For USA Orders)
PRODUCTION TIME: 7-10 BUSINESS DAYS
Please at least order in advance of 21 business days in case there are any delay during peak wedding season.
Feel free to contact us if you have not received your dresses on schedule time. We will handle it for you.
CUSTOMER SERVICELeave a Message
BUSINESS ADDRESS: Room E3, 5th Floor, Lianshi Building, 1001 Pinglong Road, Gusu District, Suzhou City, Jiangsu Province, 215000, China (SAME AS RETURNING ADDRESS)
EMAIL ADDRESS: email@example.com
PHONE NUMBER: 00-86-512-89579986
ONLINE CHAT: Get quick reply via the online chat window
1. Credit Card & Debit Card ( Visa, Mastercard, Amercian Express)
2. Apple Pay (for IOS Devices)
3. Paypal ( No Paypal account required)
100% SECURE PAYMENT ARE GUARANTEED
1. 100% Refund For any damaged, defective or improperly handled STANDARD SIZE dresses.
2. For CUSTOM SIZE dresses under the same circumstances, only 80% refund will be innitiated.
NOTE: Any returned items without informing and contacting us in advance, no refund will be initiated. All losses will be afforded by customers.