Shipping Policy

1. Receiving time = Processing time + Shipping time

  • Processing Time is different based on Product Types, ranging from 15 -18 business days. We will list details of processing time below. 
  • Shipping time is different based on: detinations countries and regions, shipping method. Please check details of shipping time below. 
  • If your order contains multiple items, they will be shipped together. 
  • Delivery time will be extended an estimated 7 business days longer during the peak shopping season. If your package has been late over 7 business days, please contact us: service@duntery.com. We will handle it for you. 

 

2. Processing Time

All items from Duntery are made-to-order. Processing time differs based on product types.

Product Type  Processing Time
Wedding dresses 21-27 Business Days
Bridesmaid dresses 15-18 Business Days
Prom dresses 15-18 Business Days
Mother of the bride dresses 15-18 Business Days
Accessories and Swatches 1-3 Business Days 

 

Note: During peak wedding seasons, processing time might be 3-5 business days longer as we receive large number of orders. Highly recommend to order at least 34 business days in advance. 

 

3. Shipping Time & Shipping Fees

Region: United States (52/62 States Regions Including : Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Washington DC, Micronesia, Florida, Georgia, Guam, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Palau, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming) 

 

  • ORDER SUBTOTAL STANDARD SHIPPING EXPEDITED SHIPPING
    SHIPPING TIME 7-10 Business Days 3-5 Business Days
    $0 - $49.99 $5.99 23.99
    $50 - $99.99 $13.99 29.99
    $100 - $149.99 $21.99 37.99
    $150 - $299.99 $29.99 48.99
    $300 - $399.99 $39.99 59.99
    $400 and Above FREE FREE

 

Region: Canada, Mexico, United States ( Regions Including: American Samoa, Hawaii, Marshall Islands, Northern Mariana Islands, Puerto Rico, Rhode Island, U.S. Virgin Islands ), United Kingdom (Regions Include: England, Northern Ireland, Scotland, Wales ), Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Hong Kong SAR, Ireland, Italy, Japan, Luxembourg, Malaysia, Mexico, Netherlands, New Zealand, Norway, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand,, Philippines, Vietnam, Bangladesh, Brunei, Cambodia, Indonesia, Laos, Myanmar (Burma), Bahrain, Bulgaria, Croatia, Cyprus, Czechia, Estonia, Greece, Vatican City, Hungary, Israel, Latvia, Lithuania, Macao SAR, Poland, Romania, Saudi Arabia, Slovakia, Slovenia, Sri Lanka, Turkey, United Arab Emirates

  • ORDER SUBTOTAL STANDARD SHIPPING EXPEDITED SHIPPING
    SHIPPING TIME 7-10 Business Days 3-7 Business Days
    $0 - $49.99 $9.99 $27.99
    $50 - $99.99 $17.99 $33.99
    $100 - $149.99 $25.99 $41.99
    $150 - $299.99 $33.99 $52.99
    $300 - $399.99 $42.99 $59.99
    $400 and Above FREE FREE

 

 

 Region: Afghanistan, Azerbaijan, Bhutan, British Indian Ocean Territory, Iraq, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Lebanon, Maldives, Mongolia, Nepal, Oman, Pakistan, Qatar, Russia, Tajikistan, Turkmenistan, Uzbekistan, Yemen, Albania, Andorra, Armenia, Belarus, Bosnia & Herzegovina, Faroe Islands, Georgia, Gibraltar, Greenland, Guadeloupe, Guernsey, Iceland, Jersey, Kosovo, Liechtenstein, Malta, Mayotte, Moldova, Monaco, Montenegro, North Macedonia, Réunion, San Marino, Serbia, Svalbard & Jan Mayen, Ukraine, Algeria, Angola, Benin, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, Comoros, Congo - Brazzaville, Congo - Kinshasa, Côte d’Ivoire, Djibouti, Egypt, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Kenya, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Morocco, Mozambique, Namibia, Niger, Nigeria, Rwanda, São Tomé & Príncipe, Senegal, Seychelles, Sierra Leone, Somalia, South Africa, South Sudan, St. Helena, Sudan, Tanzania, Togo, Tunisia, Uganda, Western Sahara, Zambia, Zimbabwe, Anguilla, Antigua & Barbuda, Aruba, Bahamas, Barbados, Belize, Bermuda, British Virgin Islands, Cayman Islands, Costa Rica, Curaçao, Dominica, Dominican Republic, El Salvador, Grenada, Guatemala, Haiti, Honduras, Jamaica, Martinique, Montserrat, Nicaragua, Panama, Sint Maarten, St. Barthélemy, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Trinidad & Tobago, Turks & Caicos Islands, U.S. Outlying Islands, Uzbekistan, British Virgin Islands, Western Sahara, Yemen, Zambia, Zimbabwe

  • ORDER SUBTOTAL STANDARD SHIPPING EXPEDITED SHIPPING
    SHIPPING TIME Not supported 7-14 Business Days
    $0 - $49.99 / $59.99
    $50 - $99.99 / $79.99
    $100 - $149.99 / $99.99
    $150 - $299.99 / $129.99
    $300 - $499.99 / $149.99
    $500 - $699.99 / $179.99
    $700 - $999.99 / $199.99
    $1000 and above / Free
     

4. COUNTRIES NOT SUPPORTED FOR SHIPPING

PLEASE NOTE: FOLLOWING COUNTRIES AND REGIONS ARE NOT SUPPORTED FOR ORDERS AND SHIPPING: 

Åland Islands, Argentina, Ascension Island, Bolivia, Brazil, Caribbean Netherlands, Chile, Christmas Island, Cocos (Keeling) Islands, Colombia, Cook Islands, Ecuador, Falkland Islands, Fiji, French Guiana, French Polynesia, French Southern Territories, Guyana, India, Isle of Man, Kiribati, Nauru, New Caledonia, Niue, Norfolk Island, Palestinian Territories, Papua New Guinea, Paraguay, Peru, Pitcairn Islands, Samoa, Solomon Islands, South Georgia & South Sandwich Islands, Suriname, Timor-Leste, Tokelau, Tonga, Tristan da Cunha, Tuvalu, United Kingdom (British Forces), United States ( Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific), Uruguay, Vanuatu, Venezuela, Wallis & Futuna

 

 

5. TRACK ORDER 

  • DHL (www.dhl.com) 
    • For Expedited Shipping Orders to United States, Canada, Mexico,  package will be delivered via DHL
    • For other countries, expedited shipping services will be chosen based on destination countries. 
  • UPS (www.ups.com)
  • USPS (www.usps.com) 
    • For Standard Shipping Orders (Support Orders Less Than $49.99) package will be delivered via USPS.
  • FedEx(www.fedex.com)
  • TNT(www.tnt.com)

 

 

6. OTHER TERMS FOR DELIVERY

  • 1. P.O. Boxes address or military address are not supported by DHL & UPS
  • 2. As the global shipping is hugely impacted by Covid-19, please understand delivery time will be longer than expected time for some destination countries.
  • 3. Under uncontrollable circumstances like Covid-19 quarantine, weather changes, natural disasters, war, strikes, the delay might happen. We will do everything we can to offer the most efficient fast service and deliver the items on time. Highly appreciate your patience and understanding.
  • 4. Overnight shipping is not supported at this moment.
  • 5. Address change is supported for free before the package is sent out.
    • After the package is shipped out, what we can do is to contact the shipping courier and try our best to change the address for you. But we can not guarantee it will be successful. And in this case, there might be costs incurred for addressing change charged by the shipping courier. It will be responsible by customers.
  • 6. The shipping time listed above is the estimated time. Please understand there might be a delay. If you need the dress urgently, please contact us for the expected arrival date. We will see what we can do for you.
  • 7. Shipping fees are non-refundable for any cases.
  • 8. A certain amount of import duty may apply to some countries. For instance, the CSC (customs clearance charge) is required in some European countries. VAT – or Value Added Tax - is administered and collected by local governments. Customers should be responsible for it.
  • 9. We will email you shipping details after the package is sent out and keep you informed within the delivery time.
  • 10. If your package has been delayed over 10 business days, please contact us via service@duntery.com to check the details information for your package. We will check what happened and offer solutions to fix the issues.
  • 11. For any other questions regarding shipping, contact us via Email: service@duntery.com

 

7. Order Canceling

  • All orders will be dealt with within 24 hours and we will inform the tailor to start making the clothes. So if you want to cancel your order, please contact us within 24 hours. If you cancel your order after 24 hours, we will charge a certain amount for the order. Please refer to our Refund Policy. for the details of the charge.
    • Free order cancellation is supported within 24 hours after your payment. Please contact us in time.
    • If contact us within 24-72 hours after your payment is finished, 50% of the dress price will be charged as a material and processing fee.
    • If contact us within 72-120 hours after your payment is finished, 70% of the dress price will be charged as a material and processing fee.
    • If after 120 hours, Order cancellation is not supported
  • Orders can't be canceled once the parcel is shipped out.
  • We are not responsible for the failure to receive the goods caused by wrong phone numbers or unclear addresses. And costs, in this case, are not covered by our Refund Policy. So please make sure that you leave the correct shipping address and telephone number when placing an order.
  • For more information about international returns, please visit Refund Policy.

 

 

8. CONTACT US

  • Business Address: Room E3, 5th Floor, Lianshi Building, 1001 Pinglong Road, Gusu District, Suzhou City, Jiangsu Province, 215000, China (Same as return address)
  • All packages shipping From: Room E3, 5th Floor, Lianshi Building, 1001 Pinglong Road, Gusu District, Suzhou City, Jiangsu Province, 215000, China (Same as return address)
  • Email Address: service@duntery.com
  • Phone Number: 00-86-512-89579986
  • Online Chat: Chat with us via the online chat app (Click the icon Right corner of our website)

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