Shipping Policy

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With Covid Omicron cases rising significantly in Shanghai, China (Where Our Factory and Shipping Courier Based), our country has imposed strict prevention and control policy, we are sorry to note that our expedited shipping time has to be extended to 15-20 business days within this difficult time. WE WILL WIN THE WAR AGAINST VIRUS IN THE END Highly appreciated your understanding. 

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The estimated receiving time is based on several factors, including the destination address, the objective factor of the logistics company, and the processing time for different items. 

Receiving time = Processing time + Shipping time

Note: Each item has a unique processing or production time. If your order contains multiple items, they will be shipped together.

Once your order is shipped, you will receive a shipping notification message to your email address with a tracking number included.

 

1. PROCESSING TIME

All items from Duntery are made-to-order. Processing time differs from product to product.  According to the complexity of workmanship, the estimated required processing time as below:

Wedding dresses: 21-28 Business Days

Bridesmaid dresses: 21-28 Business Days

Prom dresses: 21-28 Business Days

Mother of the bride dresses: 21-28 Business Days

Accessories and Swatches: Depends on our inventory and they will be shipped out within 1-3 Business Days if there is sufficient stock. 

 

Note: 

* During peak holiday and promotional periods order processing time may be longer. Therefore, we recommend that you place your order at least 30 days in advance of the wedding date to ensure you can receive your items as scheduled. 

 

2. SHIPPING TIME  & SHIPPING FEES

  • For Standard Shipping (ONLY SUPPORTED WHEN ORDERS < $49.99)

  • Countries  Delivery Time Shipping Fees
    United States 10-14 Business Days $5.99
    Canada / Mexico 10-21 Business Days $9.99
    United States ( American Samoa, Hawaii, Marshall Islands, Northern Mariana Islands, Puerto Rico, Rhode Island, U.S. Virgin Islands ), United Kingdom (Regions Include: England, Northern Ireland, Scotland, Wales ), Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Hong Kong SAR, Ireland, Italy, Japan, Luxembourg, Malaysia, Mexico, Netherlands, New Zealand, Norway, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand,, Philippines, Vietnam, Bangladesh, Brunei, Cambodia, Indonesia, Laos, Myanmar (Burma), Bahrain, Bulgaria, Croatia, Cyprus, Czechia, Estonia, Greece, Vatican City, Hungary, Israel, Latvia, Lithuania, Macao SAR, Poland, Romania, Saudi Arabia, Slovakia, Slovenia, Sri Lanka, Turkey, United Arab Emirates
    10-21 Business Days $9.99
    Afghanistan, Azerbaijan, Bhutan, British Indian Ocean Territory, Iraq, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Lebanon, Maldives, Mongolia, Nepal, Oman, Pakistan, Qatar, Russia, Tajikistan, Turkmenistan, Uzbekistan, Yemen, Albania, Andorra, Armenia, Belarus, Bosnia & Herzegovina, Faroe Islands, Georgia, Gibraltar, Greenland, Guadeloupe, Guernsey, Iceland, Jersey, Kosovo, Liechtenstein, Malta, Mayotte, Moldova, Monaco, Montenegro, North Macedonia, Réunion, San Marino, Serbia, Svalbard & Jan Mayen, Ukraine, Algeria, Angola, Benin, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, Comoros, Congo - Brazzaville, Congo - Kinshasa, Côte d’Ivoire, Djibouti, Egypt, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Kenya, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Morocco, Mozambique, Namibia, Niger, Nigeria, Rwanda, São Tomé & Príncipe, Senegal, Seychelles, Sierra Leone, Somalia, South Africa, South Sudan, St. Helena, Sudan, Tanzania, Togo, Tunisia, Uganda, Western Sahara, Zambia, Zimbabwe, Anguilla, Antigua & Barbuda, Aruba, Bahamas, Barbados, Belize, Bermuda, British Virgin Islands, Cayman Islands, Costa Rica, Curaçao, Dominica, Dominican Republic, El Salvador, Grenada, Guatemala, Haiti, Honduras, Jamaica, Martinique, Montserrat, Nicaragua, Panama, Sint Maarten, St. Barthélemy, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Trinidad & Tobago, Turks & Caicos Islands, U.S. Outlying Islands 
    DO NOT SUPPORTED STANDARD SHIPPING /

 

  • For Expedited Shipping

  • Countries Delivery Time
    United States 3-5 Business Days
    Canada / Mexico 3-7 Business Days
    United States ( American Samoa, Hawaii, Marshall Islands, Northern Mariana Islands, Puerto Rico, Rhode Island, U.S. Virgin Islands), United Kingdom (Regions Include: England, Northern Ireland, Scotland, Wales ), Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Hong Kong SAR, Ireland, Italy, Japan, Luxembourg, Malaysia, Mexico, Netherlands, New Zealand, Norway, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand,, Philippines, Vietnam, Bangladesh, Brunei, Cambodia, Indonesia, Laos, Myanmar (Burma), Bahrain, Bulgaria, Croatia, Cyprus, Czechia, Estonia, Greece, Vatican City, Hungary, Israel, Latvia, Lithuania, Macao SAR, Poland, Romania, Saudi Arabia, Slovakia, Slovenia, Sri Lanka, Turkey, United Arab Emirates
    3-7 Business Days
    Afghanistan, Azerbaijan, Bhutan, British Indian Ocean Territory, Iraq, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Lebanon, Maldives, Mongolia, Nepal, Oman, Pakistan, Qatar, Russia, Tajikistan, Turkmenistan, Uzbekistan, Yemen, Albania, Andorra, Armenia, Belarus, Bosnia & Herzegovina, Faroe Islands, Georgia, Gibraltar, Greenland, Guadeloupe, Guernsey, Iceland, Jersey, Kosovo, Liechtenstein, Malta, Mayotte, Moldova, Monaco, Montenegro, North Macedonia, Réunion, San Marino, Serbia, Svalbard & Jan Mayen, Ukraine, Algeria, Angola, Benin, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, Comoros, Congo - Brazzaville, Congo - Kinshasa, Côte d’Ivoire, Djibouti, Egypt, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Kenya, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Morocco, Mozambique, Namibia, Niger, Nigeria, Rwanda, São Tomé & Príncipe, Senegal, Seychelles, Sierra Leone, Somalia, South Africa, South Sudan, St. Helena, Sudan, Tanzania, Togo, Tunisia, Uganda, Western Sahara, Zambia, Zimbabwe, Anguilla, Antigua & Barbuda, Aruba, Bahamas, Barbados, Belize, Bermuda, British Virgin Islands, Cayman Islands, Costa Rica, Curaçao, Dominica, Dominican Republic, El Salvador, Grenada, Guatemala, Haiti, Honduras, Jamaica, Martinique, Montserrat, Nicaragua, Panama, Sint Maarten, St. Barthélemy, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Trinidad & Tobago, Turks & Caicos Islands, U.S. Outlying Islands 
    5-10 Business Days

 

 

3. EXPEDITED SHIPPING FEES

  • FOR UNITED STATES
  • ORDER SUBTOTAL SHIPPING FEES
    $0.00–$49.99 $19.99
    $50.00–$149.99 $24.99
    $150.00–$299.99 $34.99
    $300.00–$399.99 $44.99
    $400.00 and up FREE
     
  • FOR UNITED STATES (American Samoa, Hawaii, Marshall Islands, Northern Mariana Islands, Puerto Rico, Rhode Island, U.S. Virgin Islands) 
  • ORDER SUBTOTAL SHIPPING FEES
    $0.00–$49.99 $19.99
    $50.00–$149.99 $29.99
    $150.00–$299.99 $39.99
    $300.00–$399.99 $49.99
    $400.00 and up FREE
  • FOR COUNTRIES: Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Hong Kong SAR, Ireland, Italy, Japan, Luxembourg, Malaysia, Mexico, Netherlands, New Zealand, Norway, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, United Kingdom (4 of 5 regions), Philippines, Vietnam, Bangladesh, Brunei, Cambodia, Indonesia, Laos, Myanmar (Burma), Bahrain, Bulgaria, Croatia, Cyprus, Czechia, Estonia, Greece, Vatican City, Hungary, Israel, Latvia, Lithuania, Macao SAR, Poland, Romania, Saudi Arabia, Slovakia, Slovenia, Sri Lanka, Turkey, United Arab Emirates
  • ORDER SUBTOTAL SHIPPING FEES
    $0.00–$49.99 $19.99
    $50.00–$149.99 $29.99
    $150.00–$299.99 $39.99
    $300.00–$399.99 $49.99
    $400.00 and up FREE

 

  • FOR COUNTRIES: Afghanistan, Albania, Algeria, Andorra, Angola, Anguilla, Antigua & Barbuda, Armenia, Aruba, Azerbaijan, Bahamas, Barbados, Belarus, Belize, Benin, Bermuda, Bhutan, Bosnia & Herzegovina, Botswana, British Indian Ocean Territory, Burkina Faso, Burundi, Cape Verde, Cayman Islands, Central African Republic, Chad, Comoros, Congo - Brazzaville, Congo - Kinshasa, Costa Rica, Côte d’Ivoire, Curaçao, Djibouti, Dominica, Dominican Republic, Egypt, El Salvador, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Faroe Islands, Gabon, Gambia, Georgia, Ghana, Gibraltar, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Guinea, Guinea-Bissau, Haiti, Honduras, Iceland, Iraq, Jamaica, Jersey, Jordan, Kazakhstan, Kenya, Kosovo, Kuwait, Kyrgyzstan, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Madagascar, Malawi, Maldives, Mali, Malta, Martinique, Mauritania, Mauritius, Mayotte, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Namibia, Nepal, Nicaragua, Niger, Nigeria, North Macedonia, Oman, Pakistan, Panama, Qatar, Cameroon, Réunion, Russia, Rwanda, St. Barthélemy, St. Helena, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, San Marino, São Tomé & Príncipe, Senegal, Serbia, Seychelles, Sierra Leone, Sint Maarten, Somalia, South Africa, South Sudan, St. Vincent & Grenadines, Sudan, Svalbard & Jan Mayen, Tajikistan, Tanzania, Togo, Trinidad & Tobago, Tunisia, Turkmenistan, Turks & Caicos Islands, Uganda, Ukraine, U.S. Outlying Islands, Uzbekistan, British Virgin Islands, Western Sahara, Yemen, Zambia, Zimbabwe
  • ORDER SUBTOTAL SHIPPING FEES
    $0.00–$49.99 $59.99
    $50.00–$149.99 $79.99
    $150.00–$299.99 $99.99
    $300.00–$499.99 $129.99
    $500.00–$699.99 $149.99
    $700.00–$999.99 $179.99
    $1000 and up FREE

4. COUNTRIES NOT SUPPORTED ORDERS

PLEASE NOTE: FOLLOWING COUNTRIES AND REGIONS ARE NOT SUPPORTED FOR ORDERS AND SHIPPING: 

Åland Islands, Argentina, Ascension Island, Bolivia, Brazil, Caribbean Netherlands, Chile, Christmas Island, Cocos (Keeling) Islands, Colombia, Cook Islands, Ecuador, Falkland Islands, Fiji, French Guiana, French Polynesia, French Southern Territories, Guyana, India, Isle of Man, Kiribati, Nauru, New Caledonia, Niue, Norfolk Island, Palestinian Territories, Papua New Guinea, Paraguay, Peru, Pitcairn Islands, Samoa, Solomon Islands, South Georgia & South Sandwich Islands, Suriname, Timor-Leste, Tokelau, Tonga, Tristan da Cunha, Tuvalu, United Kingdom (British Forces), United States ( Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific), Uruguay, Vanuatu, Venezuela, Wallis & Futuna

 

5. SHIPPING SUPPLIERS

We accept all international orders with worldwide shipping available. We offer a fully tracked international delivery service to the US, Europe, and the rest of the World.

For orders shipping to United States, we use the following carriers to ship our products: 

  • DHL (www.dhl.com) 
  • UPS (www.ups.com)
  • USPS (www.usps.com)

For orders shipping to Canada. we use the following carriers to ship our products: 

  • DHL (www.dhl.com) 
  • UPS (www.ups.com)
  • USPS (www.usps.com)

For orders shipping to European countries and other countries supported, we use the following carriers to ship our products: 

  • FedEx(www.fedex.com)
  • TNT(www.tnt.com)
  • DHL (www.dhl.com) 
For Standard Shipping Orders (Support Orders Less Than $49.99) package will be delivered via USPS.

    For Expedited Shipping Orders package will be delivered via DHL

     

     

     

    6. OTHER TERMS 

    Note:

    * DHL & UPS does not accept P.O. Boxes or military addresses.

    * With the continuous impact of COVID-19 on worldwide shipping service, It will take a longer time to receive goods for some countries and regions. Your order may experience delivery delay and the tracking information may not be updated timely. 

    * Delays happen occasionally due to uncontrollable factors, e.g. weather change, war, natural disaster, strike, but please be assured that Duntery will do our best to minimize any inconvenience that may arise.

    * We do not offer overnight shipping.

    * The address and shipping method can be changed before the package is shipped out. If you want to change the shipping address, please inform us as soon as possible. If you have to change the address after the package is sent out, we can help you contact the shipping courier, to see if they can do the changes or not, but there will be costs incurred that will be responsible by customers. 

    * Shipping times listed above are estimates quoted by our courier companies. During the major holidays, the number of airport freight will increase and the transportation will be delayed. If you need this dress urgently, please contact us in advance and inform us of the date you need. We will arrange it for you as soon as possible.

    Note:

    * These fees are non-refundable for any reason. We do not refund customs duties charged by the country/region where the customer is located. If your country/region may charge customs duties, please specify when replying to the confirmation email. If there is any tariff, please bear it yourself.

    Order Canceling

    All orders will be dealt with within 24 hours and we will inform the tailor to start making the clothes. So if you want to cancel your order, please contact us within 24 hours. If you cancel your order after 24 hours, we will charge a certain amount for the order. Please refer to our Return Policy for the details of the charge.

    Orders can't be canceled once the parcel is shipped out. We are not responsible for the failure to receive the goods caused by wrong phone numbers or unclear addresses. And costs, in this case, are not covered by our Return & Exchange Policy. So please make sure that you leave the correct shipping address and telephone number when placing an order.

    For more information about international returns, please visit Return & Exchange

    Logistics status query

    Once your order is shipped, you will receive a shipping notification to your email address notifying you of your tracking details. If your package has not been delivered within the estimated time frame of your shipping method, or you have additional questions regarding shipping, You can contact us via Email: service@duntery.com

    Contact Us

    Contact us for any special delivery requests:  service@duntery.com