At DUNTERY, our gowns are crafted to order to ensure quality, individuality, and reduced environmental waste. We inspect every finished garment thoroughly prior to shipment.
If you are not fully satisfied with your purchase, please review our return guidelines and support options below.
To qualify for a return, garments must be in their original condition: unworn, unwashed, unaltered, undamaged, and with all original tags and packaging intact.
| Item Type | Return Policy | Refund Type |
| Defective, Damaged or Wrongly Shipped Items | Contact customer service within 48 hours of delivery with photos | 100% Full Refund + original shipping fee reimbursed |
| Standard Size Dresses (No quality issues) | Return request within 14 calendar days of delivery | 90% Refund (10% restocking fee applies), original and return shipping fees are non-refundable |
| Custom Size Dresses (No quality issues) | Final Sale | Non-returnable and non-refundable |
| Fabric Swatches, Accessories & Final Sale Items | Final Sale | Non-returnable and non-refundable |
Because our dresses are tailored by hand, minor adjustments may occasionally be required for that flawless, tailored fit. We provide a limited alteration reimbursement for all eligible dresses:
- Dresses $99 or less: Reimbursement up to $20
- Dresses $100 – $159: Reimbursement up to $30
- Dresses $160 – $199: Reimbursement up to $40
- Dresses $200 and above: Reimbursement up to $60
To claim an alteration credit, email a copy of the tailor's receipt with your order number to service@duntery.com within 14 days of package delivery.
Because all items are made to order, we do not offer direct exchanges.
If you need a different size, color, or style, please initiate a return for your eligible standard-sized item and place a new order on our website.
Important: Do not send packages back without contacting us first. Returns shipped without an authorized Return Merchandise Authorization (RMA) cannot be tracked or processed.
1. Submit Request: Email service@duntery.com within 14 calendar days of receiving your package. Include your order number, reason for return, and clear photos if the item is defective or incorrect.
2. Receive Return Label/Instructions: Our care team will reply within 3 business days with dedicated return facility instructions.
3. Ship the Item: Send the package back within 14 calendar days of receiving return instructions. Keep your return tracking number handy for reference.
4. Inspection & Refund: Once received, allow 7 business days for our inspection team to verify the item. Approved refunds will be issued directly to your original payment method within 7-14 business days (timeline varies depending on your bank or financial institution).
- Return Postage: Customers are responsible for return shipping costs and materials unless the return is due to a verifiable manufacturing defect or shipping error on our part.
- Original Shipping Costs: Standard and expedited shipping fees paid on the original order are non-refundable.
Production begins within 24 hours of order placement. If you need to make changes or cancel your order, please notify us promptly:
- Within 24 Hours of Payment: Free cancellation for a 100% full refund of the price paid for the items + shipping fee.
- 24 to 72 Hours: 80% refund of the price paid for the items + shipping fee.
- 72 to 120 Hours: 50% refund of the price paid for the items + shipping fee.
- Beyond 120 Hours: Refund of shipping fee only
- Dispatched: Can not be canceled.
Have questions about fit, fabric swatches, or starting a return? We're here to help:
- Email: service@duntery.com
- Live Chat: Available via the chat widget at the bottom right corner of the website.